Senior IT professional

DIOGO CORDOVIL DA SILVA CORDEIRO

A versatile and senior IT professional with over 17 years of experience bridging technical delivery, business analysis, and team governance. Proven track record across corporate environments (Capgemini, OutSystems) and agile startup ecosystems, specializing in translating operational needs into robust system workflows. Dual-certified Conflict Mediator and experienced facilitator, with a unique cross-disciplinary ability to align technical teams, resolve complex stakeholder friction, and optimize organizational structures using frameworks like Sociocracy 3.0.

Sintra, Portugal · · ·www.diogocordeiro.pt
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Experience

Jan 2020 – Present
Co-Creator, Manager & Product Owner
Papo a Papo / relationalgames.com
  • Co-created and launched a physical relational card game and its multilingual, cross-platform digital framework.
  • Lead product strategy, UX development, requirements prioritization, and integrated user feedback loop architectures.
  • Manage business operations, cloud hosting infrastructure providers, and coordinate remote freelancer tasks.
Apr 2024 – Present
Retail Store Owner & Product Manager
Independent Craft & Board Game Project
  • Designed, adapted, and currently manage day-to-day retail shop operations and commercial workspace readiness.
  • Implemented and configured customized Odoo ERP modules to streamline inventory, sales data, and customer workflows.
Apr 2026 – Present
Conflict Mediator
Portuguese Peace Courts (Julgados de Paz)
  • Appointed as an official mediator to facilitate legal dispute resolutions within the public peace court system.
  • Apply structured negotiation frameworks to assist conflicting parties in achieving mutually balanced agreements.
May 2022 – Nov 2023
Implementation & Pre-Sales Engineer
Open Source Integrators Europe
  • Analyzed business processes for international clients to design, customize, and maintain Odoo ERP systems.
  • Conducted pre-sales evaluation calls, gathering core requirements and mapping them out into tailored technical solutions.
  • Engineered backend automations and workflows using Python, reducing manual operational workloads.
  • Continued collaboration via dedicated short-term freelance support during February and March 2025.
Jan 2019 – Apr 2022
Senior IT Consultant
DarwinLabs (Client-facing roles via Everis / ITSeeds)
  • Insurance Sector Projects: Translated complex stakeholder requirements into web applications using OutSystems (v10/v11 React) and integrated core RESTful APIs.
  • NGO & Insurance Platforms: Conducted rigorous technical analysis, optimized complex SQL database structures, and built technical validation reports.
  • Consulted as an independent specialist on a public revenue monitoring portal and an internal control application for a sports club (OutSystems v8).
2016 – 2019
Independent IT Consultant
DGAL & Public Sector Projects
  • DGAL (2018–2019): Handled comprehensive evolutionary and corrective maintenance for the public sector SIRJUE portal (OutSystems v7).
  • Ecospol / ANEME (2017–2018): Served as technical manager and core initial programmer for the SIMCA platform; drafted functional requirements and negotiated cloud infrastructure setups (Ruby on Rails, PostgreSQL).
  • Lisbon District (2016–2019): Served the community as an appointed Substitute Social Judge.
Apr 2012 – Jan 2014
Co-Founder, Technical & Operational Lead
Recibos Online & Escrita Inteligente
  • Handled the technical architecture and product management lifecycle of the online receipts framework using Ruby on Rails and PostgreSQL.
  • Coordinated core operations: interviewed and recruited personnel, trained counter operators, and managed global commercial competitive analysis.
Jan 2012 – Jan 2013
Senior Consultant
OutSystems
  • Implemented Software Governance frameworks, architecture design reviews, and structured code audits inside a major insurance institution.
  • Facilitated and moderated core technical steering committee assemblies to streamline change management and enforce production standards.
Jan 2007 – Jan 2011
IT Systems Consultant & Technical Coordinator
Capgemini Portugal
  • Managed Capgemini’s localized OutSystems services, commercial offerings, and dedicated team alignment (2010–2011).
  • Led functional analysis, technical specifications drafting, and team management for the revenue settlement and collection platform of APA.
  • Orchestrated technical project architecture planning and cross-team coordination for prominent public sector portal rollouts (AHRESP, DGAL).
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Skills

Business Analysis & Systems Integration
Requirements gatheringworkflow optimizationfunctional/technical specificationsERP (Odoo) implementationsLow-Code governance
Data & Reporting
SQL Server (T-SQL)PostgreSQLrelational data modelingquery optimizationperformance tracking dashboards
Leadership & Product Ownership
Agile methodologies (Scrum Master)cross-functional team coordinationproduct lifecycle strategyremote freelancer management
Conflict Mediation & Group Facilitation
Certified public/private mediatorsociocratic governance (S3.0)consensus-buildingcollective learning facilitation
Certifications & Education
OutSystems Professional Tracks — Professional Dev, Delivery Mgr, Support Eng, Engagement Mgr OutSystems · 2009 – 2013
Postgraduate Degree in Energy Management and Energy Efficiency ISQ · 2008 – 2010
Licentiate/Academic Studies in Electrical and Computer Engineering Instituto Superior Técnico (IST) · 2001 – 2007
Advanced Management and Innovation Program for Entrepreneurs Universidade Católica Portuguesa (UCP)
AI Engineer Professional Master Track Tokio School · 2025 – 2026
Advanced Facilitation: 7-Day Sociocracy 3.0 Facilitators Program S3.0 International (Italy) · 2016
Family Conflict Mediation Course (Frequência Parcial) IMAP · 2018
Certificate of Pedagogical Skills (CCP — Formador Inicial) Red-Apple / IEFP
Certified Professional Scrum Master I (PSM I) — Scrum.org
Dual Certification in Conflict Mediation (Public and Private Rules) — Ministry of Justice Compliant
Certified International Mediator framework compliance — ICFML / FD-UNL
PCAP — Certified Associate Python Programmer & Python Essentials II — OpenEDG Python Institute
OutSystems Professional Tracks — Professional Dev, Delivery Mgr, Support Eng, Engagement Mgr
Certificate of Pedagogical Skills (CCP — Formador Inicial) — Red-Apple / IEFP
AI Engineer Professional Master Track — Tokio School
Family Conflict Mediation Course (Frequência Parcial) — IMAP
Advanced Facilitation: 7-Day Sociocracy 3.0 Facilitators Program — S3.0 International (Italy)
Advanced Management and Innovation Program for Entrepreneurs — Universidade Católica Portuguesa (UCP)
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Let's Talk

Open to product and consulting opportunities, collaborations, and interesting conversations. Drop me a line — I typically respond within 24 hours.

www.diogocordeiro.pt